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terms and conditions

Site www.laetitia.coach

Online Terms for the sale of self-coaching products and programmes.


In these Terms and Conditions of Sale:

  • “We”, “us”, “our” means Laetitia Antonowicz, self-employed under England and Wales tax law, contact: contact@laetitia.coach


  • The Customer, “You”, “Your” means a person who purchases a product or programme from the website www.laetitia.coach.


Please contact us by email at contact@laetitia.coach if you would like to discuss these Terms and Conditions of Sale.


Please read this document carefully. If you do not agree with it you should leave our website immediately and you should not purchase any product, including free resources, from our website.


The Terms agreed:


ARTICLE 1 – Definition and general statements


1.1 Definitions


In these Terms:

  • Coaching mean “a professionally guided process that inspires clients to maximise their personal and
    professional potential. It is a structured, purposeful and transformational process, helping clients to see and test
    alternative ways for improvement of competence, decision making and enhancement of quality of life. Coach and client work together in a partnering relationship on strictly confidential terms. In this relationship,
    clients are experts on the content & decision making level; the coach is an expert in professionally guiding
    the process
    “. This is the definition used by the European Mentoring and Coaching Council, a professional body from which we are accredited.


  • Self-Coaching mean an approach to becoming more self aware and noticing patterns in one’s thoughts and behaviours. Self-coaching can be guided by questions and/or activities.


  • Intellectual property rights mean all intellectual property rights in all forms, including applications for the registration and/or protection of these rights and non registered rights, including copyrights, design rights, trademarks, trade names, website marks.


  • The Product/ Products and resource/resources mean the products and services to be supplied by us and as selected by you on our Website and sales pages, including “Your Next Life Chapter Self-Coaching Tool” and “Your Next Life Chapter +PLUS”, as well as free-of-charge self-coaching tool and resources.


  • Our/The Website means the sales pages of our website www.laetitia.coach 


1.2 General statements


1.2.1 The present Terms and Conditions of  Sale (hereafter ‘the Terms’) are applicable to all sales of online products (hereafter ‘the Product(s)’) completed on www.laetitia.coach (hereafter ‘the/our Website’) and form an integral part of the contract between seller and buyer.


1.2.2 We reserve the right to modify the Terms at any time by the publication of a new version on our Website. The Terms applicable are those that are in force at the time of payment of the order.


1.2.3 The Terms can be consulted at any time on the Website.


1.2.4 The Customer declares and confirms that the Customer has a complete understanding of the Conditions before proceeding with purchase of a Product. The completion of a purchase on the Website means acceptance without reservation of the Terms as confirmed by the Customer ticking the box “I have read and I accept the Terms and Conditions” before proceeding to payment. All sales are covered by the Terms.


1.2.5 The Terms and Conditions for coaching services following a Coaching Consultation call which is free-of-charge and without any commitment to purchase, are shared with persons who have expressed an interest in receiving coaching. The Terms and Conditions for coaching services are included in the Coaching Contract that will be signed by both the Coach and the Client. Those are different from the present Terms.


1.2.6 Any Customer buying our products or services through our Website, agrees to be legally bound by these terms. 


1.2.7 Any Customer using free resources such as free self-coaching tools, free e-books or worksheets that might be offered free-of-charge from time to time and free coaching consultation agrees to be legally bound by these terms, to the exclusion of all articles relating to payment.


1.2.8 Any Customer buying a product or service or using any resources from our Website agrees to be legally bound by our Legal Notices and Privacy Policy.


ARTICLE 2 – Products

2.1 Our Website is in principle accessible to users 24/7, unless interrupted, scheduled or not, for maintenance purposes or in cases of force majeure.


2.2 In the event that access to our Website is not possible, the Website undertakes to do its utmost to restore access. The Website shall not be held liable for any damage, of any kind whatsoever, resulting from its unavailability.

ARTICLE 3 – Price, foreign taxes and duties

3.1 The price of the Product(s) is given in Pounds Sterling (GBP) in the United Kingdom, and in Euros (EUR) or US Dollars (USD) in other countries.


3.2 VAT does not apply to the Products in the United Kingdom as we are not registered for VAT in the United Kingdom in accordance with England and Wales legislation on the threshold for VAT registration.


3.3  If you show by your payment address that you reside outside the United Kingdom, VAT does not apply to the Products you purchased because they do not fall under the category of Digital Services and are not sold through an automatic download or an email link, and/or include live content and interactions.


3.4 The price of the Products may be changed at any time, but the sale of a Product will be billed based on the price in force at the moment of confirmation of the order.


3.5 Any prices communicated through quotation or any promotional materials remain valid for 14 days from the date of diffusion of the materials as indicated in an email or on an online post.


3.6 If you do not live in the United Kingdom, we are not aware of and have no responsibility for the laws in your country and it is your sole responsibility for purchasing Product(s) in line with the law and payment duties and taxes in your country.


ARTICLE 4 – Ordering

4.1 To make an order on the Website, select the desired Product(s)s and add them to the basket or cart.


4.2 Check the contents of the basket or cart before you proceed to check out.


4.3 Placing an order for a Product with us means that you offer to buy the Product  from us.


4.4 Tick the box to accept these Terms and Conditions.


4.5 Complete payment details. It is your responsibility that those details are entered correctly. Failure to do so means that you will not be able to complete your payment and/or to receive your Product.


4.6 Complete payment using a bank card.


4.6 An email will be sent to confirm the order to the email address provided. It is your responsibility to ensure that your email address is correct when you fill in the payment details.


4.7 This order confirmation email means that you enter a legally binding contract between you and us.


4.8 This order confirmation email means that we will deliver the Product(s) you purchased.


ARTICLE 5 – Delivery

5.1 The Product(s) will be sent as an attachment to a manual email sent from contact@laetitia.coach .


5.2 The email will be sent with the Product(s) no later than 48 hours unless stipulated otherwise on the Product page.


5.2 You are responsible for checking junk and spam emails where the email with the Product(s) might land.


5.3 There is no additional shipping or delivery costs.


5.4 By accepting the Terms, you accept that the reception of the email with the Products selected in your basket or cart is considered as immediate. You also confirm that you are aware you will lose your 14 day right to cancel by doing so.



ARTICLE 6 – Means of payment and currencies

6.1 Payment must be made by bank card. For security reasons, payments are processed by Stripe, Inc. (hereafter ‘Stripe’). Stripe alone guarantees the card transaction. The Card details and other payment data are collected by Stripe, whose Privacy policy can be found here: Stripe Privacy Policy.


6.2 We do not store any card details and never have access to it.


6.3 Stripe is certified to PCI level 1 – the highest level of security available. For more information of security of payments via Stripe, see here: Stripe security information.


6.4 Stripe accepts more than 135 currencies, allowing a large number of people to make purchases in Pounds Sterling, Euros or US Dollars. Information on the exchange rates used by Stripe is here: Exchange rate information.


6.5 By using Stripe, you accept without reservation the Conditions of Sale of Stripe as the payment processing provider.


6.6 Full payment of an order is required at the time of purchase and in advance of delivery of the Product(s).


6.7 We are not responsible for any bank card fees or fees from Stripe that the Customer might entail through the order, puchase and payment process.


6.7 The Website only uses necessary cookies to process the payment of the selected Product(s) in the basket. 




Article 7 – Right of cancellation


7.1 In accordance with law, the right of cancellation does not apply to contracts for provision of electronic content that is not supplied on a physical storage device and which is supplied immediately, where the Customer’s explicit prior agreement and explicit renunciation of the right of retraction is obtained. This renunciation takes effect following the acceptance of these Terms.


7.2 When a Product from the Resources page includes live online webinars or coaching sessions that are not delivered immediately, the Customer has a right to cancel under 14 days and/or at least 72 hours before the date of the live event, and ask for a refund. See Article 8 below for more information on refunds. 


7.3 When a Product includes both a digital product that is not supplied on a physical storage, such as a PDF or a pre-recorded video, and live webinars or coaching sessions, the cancellation will only apply to the live events and not to the e-book or pre-recorded videos, pending that it is made within 14 days or 72 hours before the first live event, whichever comes first.


7.4 You shall be in breach of this contract if we receive chargeback threat or actual chargeback from your bank card.


ARTICLE 8 – Conditions and timescale of refunds


8.1 No refund is possible for a Product after purchase when those are e-books, PDF or pre-recorded webinars sent as attachment by a manual email.


8.2 When a Product includes both an electronic Product that is not supplied on a physical storage, such as a PDF or a pre-recorded video, and live webinars or coaching sessions, the cancellation will only apply to the live events and not to the e-book or pre-recorded videos, pending that it is made within 14 days or 72 hours before the first live event, whichever comes first.


8.3 A refund, in whole or in part, will be given in the case of a double purchase by the Customer.


8.4 In order to receive a refund, the Customer must contact us by email at contact@laetitia.coach .


8.5 Refunds will follow the procedure provided by Stripe outlined here: Stripe refund procedure. Associated refund costs might apply for the Customer. We are not responsible for any bank or credit card fees or fees from Stripe that the Customer might entail through the refund process. Those costs, if any, will be paid by the Customer.


Article 9 – Complaints


All complaints should be addressed electronically to contact@laetita.coach


Artcile 10 – Conditions and terms of use of the Products


10.1 The Products are intended solely for personal use. This means that the Customer may not publish the Products under his or her own name, nor share the Products with others, nor publish the Products online.


10.2 Any Customer buying and/or using Products or free-of-charge resources from our Website agrees that the above-mentioned Products and resources are not claimed to be appropriate for all individuals at all times. While the techniques and ideas presented in Products and resources are provided in good faith on the basis of our professional experience, as a Customer, you are advised to exercise your own reasonable judgement about what is suitable in your particular situation and are responsible for seeking appropriate independent professional advice if you are unsure about what is best for you in your situation or if your issues are such that you may need further help.


10.3 We are not liable for harm or loss of any kind experienced by a Customer or any other person seeking to make use of the ideas in our Products and free-of-charge resources.


Article 11 – Intellectual Property


11.1 All text, images, and illustrations on the Website are our property unless specified otherwise. We hereby assert the right of intellectual property and author’s rights over this property: all use is forbidden except strictly personal use.


11.2 All reproduction of the Website, in whole or in part, and of the purchased Product(s) and free-of-charge resources is strictly forbidden without prior explicit authorisation.


11.3 We retain the intellectual property rights in any Product purchased on the Website or free resources downloaded or posted on our Website.


Article 12 – Data Protection


12.1 In accordance with the General Data Protection Regulation (GDPR), which entered into force on 25 May 2018 (Data Protection Act), the data provided to us for the purposes either of purchases on the Website or subscription to the newsletter, are gathered for the purpose of providing or improving the services provided on the Website.


12.2 We take reasonable steps and actions to ensure that data is used lawfully, for specified explicit purposes only, and used in a way that is adequate, relevant and limited to only what is necessary.


12.3 We have technical and organisational measures in place to ensure appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage.


12.4 By ordering a Product or a free-of-charge resource, you accept that your information collected for the purpose of the payment and/or delivery of the Product will be used exclusively in the framework of the order, unless you have ticked a box enabling us to use your email address in an ethical and personalised commercial relationship.


12.5 The data collected through the process of purchase, including your name, address, and email address is only used for the purpose of sending an electronic invoice and the delivery of the Product by email. 


12.6 Personal data is never sold or otherwise transmitted to third parties or in any way commercialised.


12.7 Personal data linked to a purchase and payment is only kept for the length required by the Law of England and Wales in order for us to fulfill our record archives and tax obligations. All personal data is then destroyed and no data is kept longer than necessary.


12.8 The Website uses cookies only to provide the best possible experience on the Website. Cookies may be checked and managed via your web browser’s cookie settings page and by using the opt-in opt-out buttons and managing parameters windows from the footer cookie banner. Visiting the Website implies acceptance of the use of cookies.


12.8 We do not  use Cookies for Google Analytics or WooCommerce Analytics.


12.9 Our privacy policy may be found here: Privacy policy.


12.10 The responsible officer for personal data is the Website administrator. The Website administrator may be contacted via the contact form on the Website.


Article 13 – Dispute resolution


13.1 If a dispute arises out of or in connection with these Terms that cannot be settled through our internal complaint mechanism, the parties will attempt to settle it by mediation as per Arbitration Act 1996.


13.2 Clause 13.1 does not hamper party’s freedom to commence legal proceedings.


13.3 Should a dispute arise between us, you agree not to engage in any disparaging communications against www.laetitia.coach, its representatives and/or employees, and its Products, content and services, orally or in writing, including on any social media platforms hosted in the United Kingdom or any other country.


Article 14 – Jurisdiction and applicable law


This agreement and any dispute arising out of or in connection with it is governed by the laws of England and Wales.


Policy Published 2022.